IT infrastructure | Service Express https://serviceexpress.com/uk/resources/topics/it-infrastructure/ Global Data Center Solutions & Support Fri, 09 Jan 2026 18:46:40 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0 https://serviceexpress.com/uk/wp-content/uploads/sites/5/2023/04/cropped-cropped-Favicon-32x32.png IT infrastructure | Service Express https://serviceexpress.com/uk/resources/topics/it-infrastructure/ 32 32 Tip sheet: 3 strategies to optimise data centre infrastructure https://serviceexpress.com/uk/resources/tip-sheet-3-strategies-to-optimize-data-center-infrastructure/ Mon, 24 Nov 2025 15:04:06 +0000 https://serviceexpress.com/uk/?p=77719 By leveraging these three strategies, you can optimise data centre operations, improve maintenance service and achieve better CapEx and OpEx savings.

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What steps can you take to address tight budgets, talent shortages and increased demands on your IT infrastructure? Explore three key strategies for data centre optimisation: 

  • Extending equipment lifespans
  • Exploring alternative hardware options
  • Adopting a hybrid of OEM support and third-party maintenance (TPM)

These practical, data-driven approaches aid in refresh planning, asset management and service models. Watch our webinar for more details and examples. 

1. Extend your data centre equipment life cycles

OEM refresh timelines often strain budgets and disrupt stable environments. Many organisations feel pressure to update hardware based on OEM milestones and support limitations, rather than performance data, which can lead to unnecessary spending and a decrease in equipment ROI. 

Equipment life cycle

Unlike cars or home appliances, most data centre equipment doesn’t begin experiencing service issues immediately after the warranty expires. When your server, storage or network systems reach EOL/EOSL, failures may increase slightly. However, decades of data show that overall reliability declines gradually — not abruptly — for non-critical items, such as fans, power supplies and disks. 

HP Proliant Servers graph
EMC / VMAX / Symmetrix graph
IBM Midrange Servers graph

Extending the useful life of your equipment doesn’t mean keeping it past its use-by date indefinitely. Adjusting your current refresh cycle by one or two years is a more realistic expectation. 

The end of sale stage alone isn’t enough to base your refresh decision. Instead, refresh triggers should focus on reliability, capacity, compatibility and performance factors, rather than simply the age of your equipment. 

Take control of your refresh cadence by identifying what your business truly needs, rather than only relying on OEM milestones as your guide. Extending equipment life cycles is a data-driven strategy that lowers costs, reduces waste and improves asset ROI. 

2. Explore alternatives to new hardware

When IT leaders hear “refresh,” they often think “buy new.” It’s important to note that there are alternatives to purchasing new, especially when budget pressures, supply chain delays and sustainability goals make that approach challenging. 

Typically, OEMs recommend a refresh cycle of 3–5 years based on their business model. Conversely, most of our customers refresh every 5–6 years due to budget constraints, migration and deployment logistics. Refreshing isn’t a simple flip of the switch; it requires planning, timing and resources. Opting for alternative hardware options can extend your refreshes to 7–8 years. 

With refurbished or previous-generation equipment, you can explore cost-effective alternatives and still meet performance and compliance requirements. Ultimately, you achieve the same results with lower CapEx and minimal operational disruption. 

These real-world customer examples illustrate significant cost savings while maintaining comparable performance: 

Upgraded Dell PowerEdge servers with refurbished hardware that matched the performance of new equipment 


Saved approximately $130,000 

Switched to an N-1 DS8 series refurbished model


Saved on multimillion-dollar costs/expenses

Replaced costly new memory with refurbished modules 


Saved up to 95% compared to OEM prices 

The main message is to supplement your refresh plans with alternative hardware options, not to avoid buying new products or from the OEM entirely. Consider alternatives, such as N-1 generations and refurbished hardware, to meet capacity and performance needs at significantly lower CapEx. 

3. Adopt a hybrid maintenance approach

Choosing between OEM and TPM support isn’t an all-or-nothing decision. With a hybrid strategy, you don’t overpay for OEM maintenance, risk coverage gaps on EOL & EOSL equipment or refresh your hardware unnecessarily. 

By utilising OEM support where it’s needed and TPM for hardware that is stable or past the OEM development cycle, the result is balanced performance, compliance and cost, leading to a more efficient long-term maintenance strategy. 

Specific critical services that require an active OEM agreement, such as edge firewalls, security features or subscription-based components 


Equipment that requires licensed code, firmware and subscription services 

EOSL assets, especially where code development has ceased or firmware is freely available 


Networking gear that has passed end of software maintenance or engineering; the OEM no longer offers patches or updates 


Instances where free updates are available

A hybrid maintenance model meets a variety of needs, but it requires a detailed assessment of your environment and regular oversight. Focus on finding a solution that aligns with your specific infrastructure support needs. 

Key takeaways for your optimisation journey

By leveraging these three strategies, you can optimise your overall data centre environment, improve service and achieve better CapEx and OpEx savings. 

Key takeaways for navigating the evolving IT landscape: 

  • Real-world data support a measured approach to extending life cycles and considering cost-effective alternatives for refreshing. 
  • End of sale is not the only trigger for a refresh; evaluate reliability, performance and capacity data first. 
  • Refurbished or N-1 configurations can provide near-equivalent performance at a significantly lower cost. 
  • Hybrid maintenance can optimise spend and uptime but requires clear asset management and governance to decide when to use TPM or OEM support. 

For a plan tailored to your environment, please contact our team. We’ll assess your asset portfolio and help develop a comprehensive data centre modernisation road map. 

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10 data centre maintenance best practices https://serviceexpress.com/uk/resources/10-data-centre-maintenance-best-practices/ Mon, 15 Sep 2025 15:57:37 +0000 https://serviceexpress.com/uk/?p=77652 Maintaining your IT infrastructure is crucial for your IT team’s success. Explore 10 data centre maintenance best practices from Service Express.

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Due to growing demands in cloud environments, AI implementation, edge computing and more, the number of data centres is increasing. With more data centre infrastructure comes more responsibility for IT leaders and their teams. 

Consequently, businesses need a clear strategy for repairing, monitoring, inspecting and servicing all systems that keep their data centres running smoothly. Whether using in-house staff, OEM or third-party maintenance (TPM), the main goals are to maximise uptime, prolong equipment lifespan and improve overall performance. 

Here are some best practices to guide your data centre maintenance plan. 

1. Invest in building a skilled team

Technology can detect data centre issues, but it’s up to knowledgeable employees to resolve them. Start by hiring people with the right skills and experience for your environment. Since human error can cause unplanned downtime, having an IT team that can keep pace with changing technologies is crucial, so be sure to invest in staff training and certification. 

2. Consider outsourcing to third-party providers

While in-house teams are essential to IT operations, they may lack the skills, expertise or capacity to complete every maintenance task. Outsourcing responsibilities to a TPM provider helps organisations maintain performance without overwhelming internal staff or skipping maintenance due to limited time or resources. Depending on your IT needs and service level agreements, you can leverage OEM maintenance or a combination of OEM and TPM support. 

3. Maintain a targeted spare parts inventory

Having direct access to critical spare parts helps decrease work order delays and can enable quicker repairs in certain cases. Implement a virtual inventory system that tracks parts across multiple locations to streamline your routine maintenance, resolve unexpected or urgent needs and minimise downtime. 

4. Monitor energy consumption and carbon impact

Meeting sustainability compliance and regulations contributes to long-term data centre success and resilience. It’s increasingly important for our planet’s health to adopt environmentally conscious practices, including using renewable energy and reducing carbon impact. At the same time, monitoring energy use prevents outages and extends the useful life of equipment. Effective energy management is both a compliance necessity and a key strategy for your infrastructure. 

5. Keep a clean, stable environment

A tidy and controlled environment is important for maintaining your data centre equipment. Regular cleaning, like dusting and sweeping, prevents hardware from overheating, general wear and tear and debris that can create fire hazards. Keep temperatures and humidity levels stable to lower stress on hardware and extend its lifespan. Monitoring tools and cooling solutions can help improve indoor conditions and reduce maintenance issues or outages. 

6. Implement an asset management system

Efficient asset management in a data centre depends on meticulous record-keeping and organisation. Tracking the status, maintenance history, and configurations of servers, storage devices, networking gear and other hardware allows quicker troubleshooting and proactive maintenance. 

7. Create redundancies to ensure uptime

By implementing multiple redundancies, businesses can maximise uptime during equipment maintenance or unexpected outages. With additional servers, power supplies, cooling units and network connections as backups, you can minimise disruptions when primary equipment fails and make routine maintenance safer and easier. 

8. Establish testing protocols

Testing is crucial for identifying when maintenance is needed and confirming that it was successful. Developing testing protocols for key systems provides clear benchmarks to guide maintenance decisions and verify outcomes. High-priority systems — like backup power, fire suppression and emergency response equipment — require regular testing. These steps help ensure system reliability when you need it most. 

9. Prepare for emergencies

Even with strong data centre maintenance practices, unexpected outages and disasters are sometimes unavoidable. Minimise disruptions by creating a comprehensive disaster recovery (DR) plan that details steps to take during a crisis, such as activating backup power, notifying vendors and protecting essential infrastructure. Regular drills, equipment inspections and proactive risk assessments help teams prepare for and prevent minor issues from turning into major failures. 

10. Safeguard your physical and digital environments

Security is an increasing concern for many businesses, including physical access to data centres and cyber threats. Physical security measures, like access control systems, surveillance cameras and intruder alarms, help prevent unauthorised entry and safeguard the facility from bad actors. On the digital front, backup and recovery services and cybersecurity tools protect sensitive data from cyberattacks and malware. Proper data storage and management minimise risks and help prevent failures, ensuring your operations’ reliability and longevity. 

Our data centre maintenance solutions

Regardless of your data centre maintenance strategy, following best practices and staying on top of your environment will help keep your operations running safely and reliably while saving your IT team time, budget and resources. Explore our Data Centre Maintenance services to learn more about how Service Express can help support your infrastructure. 

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What are managed infrastructure services (MIS)? https://serviceexpress.com/uk/resources/what-are-managed-infrastructure-services/ Mon, 08 Sep 2025 20:37:17 +0000 https://serviceexpress.com/uk/?p=77644 Use our guide to understand what managed infrastructure services are, how they streamline IT operations and what to consider when looking for a provider.

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IT teams are used to keeping up with technological advances, but the pressure to control rising infrastructure costs and retain talented staff remains high. This ongoing problem highlights the growing dependence on external expertise to navigate complex IT landscapes and drive organisational efficiency. 

As companies continue implementing new applications across their operations, the need for comprehensive managed infrastructure services is expected to increase. 

What are managed infrastructure services?

Managed infrastructure services (MIS) consist of outsourcing IT services to an external Managed Service Provider (MSP), who takes responsibility for monitoring, maintaining and optimising the organisation’s core technology infrastructure. These services include a wide range of offerings related to data centres and cloud environments, such as: 

The main goal of MIS is to ensure IT infrastructure runs reliably, securely and cost-effectively while freeing the organisation’s in-house IT team to focus on strategy and innovation instead of day-to-day maintenance. 

Benefits of managed IT services

With MIS, businesses ensure their infrastructure isn’t just operational but also optimised for maximum efficiency and scalability. 

Uninterrupted coverage

Managed services provide round-the-clock support, ensuring ongoing monitoring and rapid issue resolution. This 24/7×365 coverage is often difficult for in-house teams to maintain independently. By utilising an MSP, organisations receive continuous coverage and increase productivity. 

Reduced downtime

MSPs use their expertise to prevent and quickly resolve potential infrastructure issues. They can detect problems before they lead to serious disruptions, or even before they happen, effectively minimising costly downtime and ensuring business continuity. 

Bridging skill gaps

As technology evolves and hiring costs increase, finding and retaining skilled IT professionals becomes more challenging. MSPs offer access to a diverse team of experts across various technology domains. 

Complement in-house teams

Managed services can supplement existing IT teams by offering extra support during busy periods or for specialised projects. Freeing internal teams from routine daily operations means more time and resources can be dedicated toward innovation, growth and driving customer value. 

Consolidated management

MSPs provide centralised management across different infrastructure components. Gaining visibility across their entire estate can help internal IT teams take control of their infrastructure, streamlining operations and reducing complexity. 

Reduced Mean Time to Recovery (MTTR)

Through proactive monitoring and extensive experience, MSPs can significantly reduce the time needed to resolve issues and restore services. They also build a detailed knowledge base for the customers they support, which helps identify root causes of incidents, accelerates remediation and prevents similar issues from happening again. 

Strategic focus

Outsourcing routine, day-to-day tasks to an MSP allows in-house IT teams to focus on strategic initiatives that drive business growth and innovation. 

Employee satisfaction and retention

Outsourcing after-hours and repetitive tasks can improve work-life balance for in-house IT staff. Employees who are no longer burdened with on-call responsibilities or working outside regular hours may experience higher job satisfaction and less stress, which can help lower attrition rates and foster a healthier work environment. 

Comprehensive service offerings

MSPs typically provide a wide range of services, including hardware maintenance, software support, cloud services and specialised project support. This allows organisations to consolidate their IT support under a single provider. 

Scalability and flexibility

Managed services can easily scale up or down based on business needs, providing flexibility that’s often challenging to achieve with in-house resources alone. 

Latest technology

Partnering with an MSP gives internal IT teams access to the latest technologies that may have been cost-prohibitive to purchase directly. This helps organizations avoid technical debt and maintain their competitiveness in the market. 

Business continuity

MSPs can help organisations maintain operational resilience. By offering regular backups, failover services and disaster recovery solutions, internal IT teams can safeguard their organisation from cyberattacks and ransomware threats. 

What to look for in an MIS provider

When selecting an MSP, consider the following factors: 

  • Coverage and availability: Ensure the provider offers 24/7 support to maintain continuous and reliable service. 
  • Expertise and specialisation: Choose an MSP with extensive knowledge of your technology stack and industry. 
  • Comprehensive service offerings: Your provider should be capable of handling a broad spectrum of IT needs, from infrastructure management to hardware maintenance and specialised projects. 
  • Scalability and flexibility: The MSP should be able to adapt to your organisation’s evolving needs and growth. 
  • Proven track record: Seek providers with a history of successful partnerships and positive client references. Proven track record: Seek providers with a history of successful partnerships and positive client references. 
  • Recognised by industry bodies: Choose an MSP whose practices have been reviewed and approved by industry-recognised organisations, such as Gartner. 

The next step in your MIS journey

Managed IT infrastructure services provide a strong solution for organisations looking to optimise their operations and focus on core business objectives. By partnering with an experienced provider, companies can leverage expert knowledge, boost infrastructure performance and drive growth while reducing operational costs. 

To learn how Service Express can help manage your IT infrastructure and support your business goals, contact us to connect with an expert. 

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IBM Power Comparison: Power8, Power9, Power10 and Power11 https://serviceexpress.com/uk/resources/ibm-power-comparison-power8-power9-power10-power11/ Tue, 02 Sep 2025 11:00:00 +0000 https://serviceexpress.com/uk/?p=76615 Discover the differences between IBM Power8, Power9, Power10 and Power11 in our IBM Power Comparison. Need help selecting the right system for your needs? We can help!

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In the IBM Power community, we’ve come to expect significant performance gains in each new generation of Power® servers. Over the years, I’ve been impressed with what the IBM Power team delivers in each new product family. 

IBM Power performance comparison

When looking at different generations and releases, we do our best to compare similar models. Below you’ll find commercial processing workload (CPW) performance comparisons spanning Power8, Power9, Power10 and Power11 scale-out server models.

Power9, Power10, Power11 Comparison Chart

Power8, Power9, Power10 Comparison Chart

With IBM’s dedication to chip density, core counts per central processing unit (CPU) grow. With our comparison criteria consisting of model type and core count, we’re limited to just a few consistent models for net performance increase calculations. That said, we’ve tried to ensure at least one server for each model type across each of the IBM Power generations reviewed.  

What this IBM comparison doesn’t speak to is the investment IBM made to continue its long history of resiliency, dependability and security while remaining dedicated to reducing overall energy consumption. You can learn more about the Power11 benefits that boost performance, uptime and security in our recently published blog. 

If you have questions about IBM Power models or if you’re looking to weigh your hardware options, our team would love to help. For expert guidance, contact us here.

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Comparing Power10 to Power11: What you need to know https://serviceexpress.com/uk/resources/comparing-power10-to-power11-what-you-need-to-know/ Tue, 08 Jul 2025 13:07:58 +0000 https://serviceexpress.com/uk/?p=77584 It’s official, Power11 is here! IBM Champion Larry Bolhuis details how the next-generation IBM Power server stands out from Power10 and how they’re similar.

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Surprise, Power11 is here!

If you’re not surprised at all, that’s understandable. IBM has been relatively consistent with its release cadence and the incrementing number in the server’s name. However, knowing it’s coming doesn’t tell us what’s inside, so let’s take a look! 

How similar are Power10 and Power11?

Some will say this release is more like Power10+ than a whole new Power11. Others will say that the processor inside is Power11, so that’s what it is. 

We need to look at the big picture, and there are no significant changes for those items. These include: 

PCIe slots are still Gen5 and Gen4

Is this a problem? Since most of the available cards are Gen4 and even Gen3, it’s likely that Gen6 slots would be wasted today. I expect Gen6 slots and cards to debut in the PowerNext generation of servers. 

Memory module locations and interfaces remain the same as Power10

This IBM-designed interface provides twice as many connections per CPU as competing processors. It also moves the DDR logic from the CPU to the memory module. This allowed Power10-based servers to upgrade from DDR4 to DDR5 without CPU changes. 

Logically, Power11 servers should be able to upgrade from DDR5 to DDR6 if the DDR6 specification becomes available soon. For the record, I’m not holding my breath on this! While some lesser systems may try out pre-spec DDR6 memory, it makes no sense for IBM to release anything that isn’t entirely up to the final specifications, and DDR6 is nowhere near completed. 

Before assuming all memory is the same, consider that most memory capacities doubled from Power10 to Power11 with the new higher-density chips on the modules. 

The most prominent feature now delivers 512GB of memory on a single module. That one feature has more than a thousand times the storage of the largest hard drive of the original AS/400! It’s also cheaper, faster, smaller and uses less power. Who knew? 

Looking inside the server

Many visible features are the same as Power10. These include the number and speed of slots, the number of sockets and the number of DIMM slots. Beyond the cabinet, nearly all the I/O cards and NVMe modules are also identical. There’s a new 200Gbps Ethernet adapter for those who feel the need for speed! 

One conspicuously absent member of the Power11 family is the very popular 41A single CPU socket server model. Less surprisingly, the S1012 half-wide 2U edge-level server, announced only last year, hasn’t been refreshed for Power11. 

Other physical system changes include removing support for external drawers that hold old-fashioned spinning disk drives. These couldn’t have been ordered with Power10, but they were at least supported on those servers. Power11 disk choices include NVMe and external storage. Would you like to see that list again? 

If you’ve absorbed everything I’ve said so far, you might be thinking, “Ho hum. It was time for IBM to release a new machine, so they added 1, got 11 and here we are.” 

If you think that way, you haven’t read far enough! 

How does Power11 outperform Power10?

Higher memory frequencies with lower latency

In addition to increased memory capacity in Power11, these servers significantly improve memory throughput using higher memory frequencies with lower latency. Memory in Power11 servers is all DDR5 with frequencies up to 4800 MHz. Compared to Power10 DDR5 memory, speeds are often 50% faster. From Power10 servers with DDR4, the DDR5 on Power11 operates as much as 80% faster! 

An enhanced processor chip

As mentioned previously, the processor chip is Power11, and while it has the same shape and number of pins as Power10, it’s enhanced! The Power11 processor is based on Power10, which is true, but there are updates. 

These include more active cores per socket, two spare cores per socket in most configurations and higher core frequencies. Despite having more cores and higher frequencies, they still achieve improved energy efficiency. The system’s energy efficiency mode can also be scheduled to maximise throughput during peak workload times but scale back energy use during periods of low utilisation. 

Reliability and zero planned downtime

Another focus IBM has for Power11 servers is improving uptime for the server line. We all know that Power servers have been the most reliable servers for running your business for years, but IBM isn’t resting on its laurels regarding reliability. With Power11, IBM aims for zero planned downtime, leveraging capabilities like Live Partition Mobility (LPM) for the increasingly rare cases when a server outage is required to perform an update. 

Automated data collection

Starting in the AS/400 days, IBM i gained the ability to “phone home” to report hardware and operating system issues. That capability has improved with every release. With Power11, IBM has automated even more data collection, not just from the operating system, but from all areas across the hardware and supporting components, so that when an issue arises, IBM will automatically have the needed troubleshooting data at its fingertips. For the customer, this means less work to report issues and less time for resolution. 

So, is it Power11 or Power10+?

I’d say you could call it either way, as long as it’s Power10 with more memory, faster memory, more cores and more GHz — thus, better overall system performance with greater efficiency! Additionally, increased reliability, quality and timely reporting, spare cores and reaching Six 9’s of availability. Quantum-safe encryption for Secure Boot and LPM offers improved security. And it wouldn’t be 2025 if the system didn’t gain more AI capabilities. 

While there may not have been any surprises in the naming, one thing remains clear: Power11 is IBM’s next-generation Power server. 

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One box to run them all: The power of managed containers https://serviceexpress.com/uk/resources/one-box-to-run-them-all-the-power-of-managed-containers/ Thu, 26 Jun 2025 18:35:17 +0000 https://serviceexpress.com/uk/?p=77574 Using containers doesn’t have to be complicated. Managed Containers as a Service gives you the flexibility to manage applications your way.

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Walk into any modern tech office, and you’ll hear discussions about containers. While it’s easy to dismiss this as just another buzzword, containers have quietly transformed how we build and run software. I’ve spent years breaking down complex tech for people, and I can confidently say that containers are here to stay — not because they’re trendy, but because they solve real problems in simple ways. 

What are containers?

Think about the last time you tried to move a project from one computer to another. Maybe it worked perfectly on your laptop but failed to run on a colleague’s machine or the company data centre. Containers put an end to that headache. Imagine packing up your app, all its code and everything it needs, like libraries and settings, into a neat box. No matter where you take that box, it works. Developers can stop worrying about hidden system differences and start building essential features. 

This isn’t just theory. Picture a team at Netflix rolling out new features to millions of viewers. They can’t afford downtime or glitches. By using containers, their engineers can build and test new ideas on their laptops, knowing those containers will behave the same way in production. It’s like having a universal plug for every socket — no more fiddling with adapters or hoping things will fit. 

How are containers used?

Before containers, we relied on virtual machines (VMs). VMs were like renting an entire flat for every guest, complete with a kitchen, bathroom and all the amenities; great but cumbersome and slow to set up. Containers are more like giving each guest their own room in a shared house. They share the basics but still get their own space. This makes containers much lighter and quicker, allowing you to fit more on the same hardware. 

Of course, with more moving parts, you need to be careful. Security is always essential. It’s like double-checking that every box you send out is locked, labelled and tracked. We ensure that only trusted boxes are used, monitor who can open them and regularly check for any signs of tampering. When done correctly, containers can be just as safe, if not safer, than the old ways. 

Why containers are the right choice for your organisation

For many IT teams, containers have become the solution to persistent challenges, such as software functioning in one environment but not another, slow updates and the struggle to scale quickly when demand spikes. We built our platform to alleviate these headaches. You can seamlessly move workloads, reduce wasted resources and adapt to changes in your business without missing a beat. 

We’ve designed our Managed Containers Platform to be easy to adopt, whether you’re a small startup or a large company with outdated systems to modernise. There’s no need to lock yourself into one vendor or way of working. The goal is to provide you with choice and control, not additional obstacles to navigate. 

What’s exciting is how containers open doors for everyone involved. Developers can build and test faster, operations teams can implement changes smoothly and businesses deliver new features to customers sooner and with fewer hiccups. It’s no wonder that more and more organisations, from online shops to banks, are making the switch. 

Getting started shouldn’t be a chore. We’ve made it easy for you to deploy our platform wherever you need it — on your servers, in the cloud or a mix of both. With straightforward guides and automation, you’ll spend less time setting up and more time building what matters. 

Ultimately, containers aren’t just another tool; they’re a means to deliver better software, faster. They help teams work together, keep things secure and ensure you’re ready for whatever comes next. That’s why containers are shaping the future of technology, one simple, powerful box at a time. 

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Pall-Ex Group and Service Express: A strategic partnership  https://serviceexpress.com/uk/resources/pall-ex-group-and-service-express-a-strategic-partnership/ Mon, 23 Jun 2025 12:32:46 +0000 https://serviceexpress.com/uk/?p=77517 Dave Dunhill, CTO of Pall-Ex Group, explains how partnering with Service Express has fostered strategic growth through excellent culture, service and trust.

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Dave Dunhill, Chief Technology Officer at Pall-Ex Group, shares the story of his long-term strategic partnership with Service Express. Dave highlights the strong alignment in company culture and commitment to excellence that set Service Express apart. 

From proactive system management to sustainable IT practices, Service Express provides peace of mind that allows Dave and his team to focus on growth and innovation without losing sleep over infrastructure concerns. 

Watch now to learn how Service Express empowers its partners with trust, reliability and expert support that makes a real difference. 

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Exploring trends in IT infrastructure workload deployment https://serviceexpress.com/uk/resources/exploring-trends-in-it-infrastructure-workload-deployment/ Tue, 03 Jun 2025 15:39:00 +0000 https://serviceexpress.com/uk/?p=77504 We surveyed IT professionals worldwide about their data centres. Nomaan Raja, VP of Service, examines their responses regarding IT infrastructure workloads.

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We’re always interested in learning what IT teams prioritise, how they overcome challenges and plan for the future. As part of our research, we survey IT professionals worldwide about their data centres each year and publish their responses in our annual Data Center & Infrastructure Report

Here are several findings and trends related to IT infrastructure workloads. 

Workload environment and distribution

Infrastructure strategy is no longer about choosing between cloud and on-premises. Although it never really was that simple, the stakes are higher today, and the choices are more deliberate. In a business landscape of volatility, uncertainty, complexity and ambiguity (VUCA), organisations are designing systems that do more than just run workloads; they’re building environments that can adapt. 

The latest survey data reflects this shift. On-prem data centres still play a vital role, offering the control and compliance many sectors demand. But we’re seeing a clear move toward cloud-based models. Businesses are investing in a mix of hosted private cloud, public cloud and colocation services, a measured approach that balances innovation with risk, scale with governance. 

Demand for private cloud services continues to rise as companies look for scalable infrastructure that doesn’t compromise reliability or security. At the same time, cloud management platforms have become essential for leaders managing hybrid and multicloud estates, offering control without complexity. 

It’s no longer just about where the infrastructure is located; it’s about how effectively it moves, supports growth and adapts to changing conditions. 

The 5% of environments classified as “Other” is also worth watching. This likely includes edge computing and emerging architectures, both of which are gaining traction as organisations move data processing closer to users and endpoints. 

In short, demand reshapes infrastructure: systems must be flexible, stable and ready for whatever comes next. 

Off-premises drivers

Disaster recovery / Business continuity: 60% 

The primary driver for moving workloads off-premises is ensuring robust disaster recovery and business continuity. Organisations are increasingly prioritising the need to safeguard their operations when disruptions and attacks eventually occur. By leveraging cloud solutions, companies can achieve higher redundancy and recovery capabilities crucial for maintaining seamless business operations.

Lower capital costs: 41%

The shift towards cloud computing is also driven by the need to reduce capital expenditure. Moving workloads off-prem allows companies to transform their IT infrastructure costs from CapEx to OpEx. This financial flexibility is vital, especially in uncertain economic climates, enabling organisations to invest in innovation and growth rather than being tied down by heavy upfront infrastructure costs. 

Improved security: 40%

The number and sophistication of cyber threats continue to increase. This third key driver is the quest for improved security. Cloud providers invest heavily in state-of-the-art security measures and protocols, often surpassing what companies can achieve independently. This enhanced security posture is a significant factor driving the migration to off-prem environments as organisations seek to protect their data and maintain customer trust. 

These insights point to a strategic focus on resilience, cost-efficiency and security as the primary factors influencing the migration of workloads to cloud environments. This alignment with current market trends underscores the importance of adopting flexible, scalable and secure IT solutions to stay competitive and resilient in dynamic business landscapes. 

Public cloud challenges

Organisations’ challenges with public cloud solutions reflect the maturity of cloud adoption and the complexity of managing cloud environments at scale. 

1. Predicting costs

One of the most significant concerns is the difficulty of accurately forecasting cloud costs. Organisations scaling their cloud usage find that the complexity of pricing models, usage fluctuations and unpredictable workloads can lead to cost overruns. Cloud financial management is becoming a priority for many organisations as they strive to optimise their spending while leveraging cloud resources. 

2. Internal staff skill set

The rapid pace of cloud technology evolution has left many organisations facing limitations due to skill gaps. Internal teams may lack the specialised knowledge required to fully utilise cloud services, leading to inefficiencies and slower adoption of new capabilities. Businesses must upskill staff and find talent proficient in cloud technologies to maximise the value of their cloud investments. 

3. Complexity

Managing the complexity of multicloud environments, integration with legacy systems and navigating the vast array of cloud services and configurations present significant hurdles. Organisations find it difficult to manage this complexity while ensuring smooth operations and consistent performance. 

These challenges point to a need for better cloud cost management tools, investment in workforce training, and solutions that reduce the complexity of cloud operations. As cloud adoption continues to accelerate, addressing these issues will be critical for organisations to fully realise the benefits of the cloud while managing risks and costs effectively. 

Read our 2025 Data Centre & Infrastructure Report today for more survey results and expert insights. 

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Ransomware recovery: Why immutable data and isolated recovery environments 
are your best defence https://serviceexpress.com/uk/resources/ransomware-recovery-immutable-data-isolated-recovery-environments/ Thu, 17 Apr 2025 20:41:02 +0000 https://serviceexpress.com/uk/?p=77460 Ransomware is becoming more sophisticated than ever. Discover how you can defend your organisation’s data with Immutable Data and Isolated Recovery Environments.

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Ransomware attacks have become one of the most disruptive threats in today’s digital landscape, affecting organisations of all sizes and sectors. While reports indicate a decline in ransomware payments, dropping to approximately $813 million in 2024 — a 35% decrease from the previous year’s record of $1.25 billion, the number of reported ransomware incidents has hit an all-time high. Attackers target more victims, even if fewer give in to their demands.  

The rise of Ransomware as a Service (RaaS) has made launching sophisticated attacks easier than ever. Cybercriminals can now purchase or lease ransomware tools, lowering the barrier to entry and dramatically increasing the frequency of attacks. Organisations must prepare to defend their data, not just their infrastructure.

What is recovery assurance? 

Recovery assurance is the ability to confidently restore IT systems after a ransomware attack or data loss event. Traditional backup strategies often assume that hardware failure is the primary concern, meaning recovery focuses on reinstalling software and restoring backups. However, ransomware and other cyber threats invert the problem: your hardware is fine, but your software, applications and data can no longer be trusted. This shift highlights the difference between traditional disaster recovery (DR) and cyber recovery.   

  • Traditional DR assumes backups and software are intact, but infrastructure has failed.   
  • Cyber recovery assumes infrastructure is fine, but software and data are compromised.   

Organisations must implement regular recovery testing to validate that backups aren’t compromised before they’re restored to ensure safe and trustworthy recovery. Doing so requires a dedicated, secure testing environment that ransomware cannot reach.   

Incident response plans also play a crucial role in recovery assurance. A strong plan includes a well-trained Incident Response Team (IRT) skilled in penetration testing, forensic analysis and network security. Regular training ensures employees know how to identify and respond to threats, reducing human errors that can lead to infections.

What is RTO and RPO? 

Two critical metrics define an organisation’s ability to recover from an attack: Recovery Time Objective (RTO) and Recovery Point Objective (RPO). RTO measures how quickly operations must be restored to prevent severe disruption, while RPO defines how much data loss is acceptable. Organisations must move beyond traditional backups and embrace solutions for modern cyber threats to achieve the lowest possible RTO and RPO.  

RPO and RTO Infographic

How to safeguard valuable data 

Data is an organisation’s most valuable asset, and cybercriminals know it. Whether it’s customer records, financial transactions or intellectual property, losing access to data can be catastrophic. Immutable data storage and Isolated Recovery Environments (IREs) provide a robust defence by ensuring data remains untouched, accessible and instantly recoverable.   

What is immutable data storage? 

Immutable storage is a game changer in ransomware defence because data cannot be modified, encrypted or deleted once written, even by administrators, protecting it from malicious attacks. Unlike traditional backups, which can be encrypted or erased by ransomware if attackers gain access, immutable data guarantees there’s always a clean, untampered copy available.   

Instead of relying on nightly backups, which can leave organisations vulnerable to 24+ hours of data loss, immutable data solutions create multiple snapshots during the day. This approach allows organisations to restore data from a precise point before an attack, minimising disruption and reducing an organisation’s RPO to near zero. 

What are isolated recovery environments (IREs)? 

An IRE takes immutable data storage one step further by creating a secure, offline environment to test, validate and restore business-critical systems. This environment is separate from the primary network, ensuring ransomware cannot infect or corrupt recovery points.   

Key features of IREs include:   

  • Unalterable data: Ensures backups cannot be encrypted, manipulated or erased 
  • Multiple copies for fast recovery: Reduce RTO by allowing businesses to restore systems rapidly using multiple recovery points 
  • Robust reporting and visibility: Provides insight into backup integrity and potential security risks, allowing IT teams to make informed decisions 

One of the biggest mistakes organisations make is storing their incident response plan on internal systems, only to find it encrypted and inaccessible after an attack. A simple but effective solution is maintaining a “lockbox” copy of critical response documentation in a secure, offline location, such as an IRE. This ensures IT teams can access clear recovery instructions immediately without wasting time searching for missing files.

Key benefits of immutable data storage include:  

  • Protection against cyberattacks: Prevents data loss and ensures quick and easy data restoration.  
  • Maintains compliance: Meet various regulatory requirements, including General Data Protection Regulation (GDPR) and others, while ensuring the integrity and confidentiality of personal data.  
  • Faster recovery times: Significantly decreases the time needed to recover from a data loss event. 
  • Scalability and flexibility: Easily add additional storage capacity as data and business requirements grow.  
  • Reduces risk: Removes the ability to modify or delete backups once created, so data is always protected.  

When time is critical, you need a fast solution 

Ransomware recovery is a race against time. The longer systems remain locked, the greater the financial and operational impact will be. Whether it’s lost productivity, missed revenue or compliance fines, the consequences escalate quickly. A slow or uncertain recovery process is no longer an option.   

An IRE provides the fastest and most secure way to restore operations. When combined with immutable storage, it delivers a clean, trustworthy recovery solution that can be deployed in minutes.  

Combining forces 

The technical advantages of immutable storage and IREs lead to significant business benefits:   

  • Minimised downtime: Faster recovery reduces operational disruption and financial losses 
  • Regulatory compliance: Supports data protection regulations like GDPR, PCI-DSS and ISO 27001 
  • Cyber resilience and business continuity: Ensures businesses can withstand and recover from attacks without lasting damage 
  • Cost savings: Eliminates the need to pay ransoms, reduces legal exposure and protects brand reputation 

When combined, these solutions transform ransomware recovery from a reactive scramble to a proactive, well-structured strategy that guarantees business continuity. By investing in these technologies, businesses shift from hoping their backups will work to knowing their recovery strategy is bulletproof.   

Modernising disaster recovery

Ransomware is no longer a question of if but when. As cyberattacks become more sophisticated and relentless, businesses must move beyond traditional disaster recovery approaches and adopt solutions explicitly designed for cyber resilience. Immutable data and IREs provide the strongest line of defence, ensuring your data remains untampered, your recovery process is tested and reliable and your downtime is minimised. 

By implementing immutable storage, organisations can guarantee that their critical data remains untouched by ransomware, preventing attackers from holding data hostage. Pairing this with an IRE ensures recovery in a secure, air-gapped environment free from lingering risks of reinfection. Automated testing, forensic analysis and detailed reporting ensure that organisations can restore operations quickly and confidently when disaster strikes. 

Traditional disaster recovery is no longer enough. Cyber threats have changed the game, and businesses need a modern, proactive recovery strategy that keeps them one step ahead of attackers. By integrating immutable data and IREs, organisations can eliminate uncertainty, take control of their recovery and ensure ransomware never dictates their future. 

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2025 Data Centre & Infrastructure Report: Healthcare Spotlight https://serviceexpress.com/uk/resources/2025-data-center-infrastructure-report-healthcare-spotlight/ Mon, 07 Apr 2025 19:46:29 +0000 https://serviceexpress.com/uk/?p=77451 Explore survey findings from IT professionals in healthcare on their 2025 priorities, budget strategies, workload deployment and sustainability measures. 

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Reports • 2 min read

2025 Data Centre & Infrastructure Report: Healthcare Spotlight

See what IT professionals in healthcare are planning for in 2025.

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39%

of respondents ranked strengthening security as a top priority

Cyber threats and attacks are relentless. It’s essential for organisations to increase investment in education, technology solutions, disaster recovery and cyber recovery technologies like immutable storage.

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Budget and service quality drive maintenance decisions

Key influences guiding decisions on data centre maintenance support:

Price

48%

Engineer knowledge & skill

43%

Customer experience

42%

Engineer holding a table smiling

49%

of respondents chose data centre consolidation as their top cost-saving measure

Centralising IT infrastructure can reduce energy, maintenance and staff costs.

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The staying power of legacy systems

A majority of healthcare data centres continue running legacy systems.

Greater than 50%

11%

26-50%

25%

11-25%

26%

Less than 10%

25%

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38%

of respondents are leveraging AI with chatbots

AI can improve chatbot function with personalised responses, automation and greater efficiency.

Diversity within workload environments

Current distributions reflect a strategic blend of innovation, security and scalability:

41%

On-prem data centre

24%

Public cloud

15%

Hosted private cloud

15%

Colocation

5%

Other

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56%

of respondents chose extending equipment life as their top sustainability measure

Longer server, storage and networking equipment life cycles help reduce new carbon emissions.

Survey respondents

We shared responses from 127 IT professionals in healthcare who completed our annual Data Centre & Infrastructure Survey.

Participants by organisation:

25%

Nonprofit healthcare network

23%

For-profit healthcare network

19%

For-profit independent

19%

Nonprofit independent

14%

Other

Source: Healthcare responses collected from an online Data Centre & Infrastructure Survey conducted by Service Express.

Expand your infrastructure knowledge

FAQ: Third-Party Maintenance (TPM) in the Healthcare Industry

Do you have questions about using third-party maintenance in your healthcare-related data centre? We’ve got answers for you.

2025 Data Centre & Infrastructure Report | Service Express

Explore responses from over 900 IT professionals and get expert insights into what shapes initiatives, decision-making, sustainable actions and more.

National healthcare provider eliminates service gaps at over 60 data…

IT leaders at a national healthcare provider decided it was time for a change. They found a maintenance solution to improve service quality, flexibility and savings with Service Express.

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2025 Data Centre & Infrastructure Report: Education Spotlight https://serviceexpress.com/uk/resources/2025-data-center-infrastructure-report-education-spotlight/ Fri, 28 Mar 2025 14:09:24 +0000 https://serviceexpress.com/uk/?p=77446 Data centre and infrastructure highlights from our latest report — see top priorities, practices and more for IT professionals in education.

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Reports • 2 min read

2025 Data Centre & Infrastructure Report: Education Spotlight

See what IT professionals in the education sector are planning for in 2025.

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47%

of respondents ranked strengthening security as a top priority

Cyber threats and attacks are relentless. It’s essential for organisations to increase investment in education, technology solutions, disaster recovery and cyber recover technologies like immutable storage.

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Budget and service quality drive maintenance decisions

Key influences guiding data centre maintenance support are:

63%

Price

46%

Engineer knowledge & skill

40%

Customer experience

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Male engineer in a data center holding tablet inspecting equipment

53%

of respondents chose extending equipment life as their top cost-saving measure

Longer server, storage and networking equipment life cycles help reduce CapEx spending.

Implementing strategies to maximise the IT budget

A hybrid approach focuses on leveraging current data centre hardware investments and taps into the agility of cloud offerings.

Upgrade existing hardware

69%

Cloud migration

60%

Extend use of equipment beyond end of life (EOL)

58%

Utilise third-party maintenance (TPM)

38%

Colocation

18%

Diversity within workload environments

Current distributions reflect a strategic blend of innovation, security and scalability:

52%

On-prem data centre

18%

Public cloud

17%

Hosted private cloud

9%

Colocation

4%

Other

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64%

of respondents chose extending equipment life as their top sustainability measure

Longer server, storage and networking equipment life cycles help reduce CapEx spending.

Survey respondents

We shared responses from 157 IT professionals in education who completed our annual Data Centre & Infrastructure Survey.

Participants by institution:

33%

Higher Ed Private Education

31%

K-12 Public Education

29%

Higher Ed Public Education

6%

Other

1%

K-12 Private Education

Source: Education responses collected from an online Data Centre & Infrastructure Survey conducted by Service Express.

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What the reliability bathtub curve means for your hardware refresh cycles

Discover what the reliability bathtub curve theory really means for your hardware refresh cycles, long-term equipment performance, IT budget and more.

2025 Data Centre & Infrastructure Report | Service Express

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What is Third-Party Maintenance (TPM)?

What is third-party maintenance and how can it benefit your data centre? Understand how TPM differs from the OEM – including cost savings.

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2025 Data Centre & Infrastructure Report https://serviceexpress.com/uk/resources/2025-data-center-infrastructure-report/ Mon, 16 Dec 2024 06:00:00 +0000 https://serviceexpress.com/uk/?p=77361 Explore responses from over 900 IT professionals and get expert insights into what shapes initiatives, decision-making, sustainable actions and more.

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2025 Data Centre & Infrastructure Report

Discover how your IT peers are planning for effective data centre and infrastructure management.

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Key findings

To be successful, IT leaders must be ready with resources to meet security demands, leverage AI to increase productivity and optimise budgets to support company goals.

Security:
Protect and prepare

Security is a priority, challenge and
driver for most companies.
In the face of relentless determination by bad actors, organisations are expanding their no-breach stance to include a more robust post-breach response. It’s essential to increase investment in education, technology solutions, disaster recovery and cyber recovery technologies like immutable storage.

Artificial intelligence (AI):
Find and evaluate

AI buzz peaked in 2024; now it’s time
to determine how AI can work for us.
IT leaders are evaluating real-life use cases for generative AI (GenAI) while spending more on advanced analytics that employ traditional data science products and methods. Moving forward, companies will be best served by finding opportunities within their operations to generate more benefit than hype.

Budget management:
Control and invest

Budget management calls for ongoing cost controls. IT teams must master the basics to consistently rightsize solutions, control licensing and consolidate systems and infrastructure. Assess the internal costs of managing systems against leveraging public and private cloud solutions. By reducing operation’s transactional costs, IT leaders can invest in initiatives such as stronger security, new technology and a skilled workforce to add significant business value.

Targeting top priorities

The leading priorities for IT teams have remained consistent over the past five years. Implementing automation can streamline processes to free up employee resources and IT budgets. Direct the savings gained toward security efforts and employee initiatives.

Strengthening security

41%

Reducing IT costs

39%

Improving internal processes

35%

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Human capital

CIO outlook for 2025

Budget outlook

Emerging technology

Workload deployment

Data centre maintenance

Infrastructure hardware

Hardware refresh cycles

Managed services

Sustainability

Priorities and challenges

Human capital

CIO outlook for 2025

Budget outlook

Emerging technology

Workload deployment

Data centre maintenance

Infrastructure hardware

Hardware refresh cycles

Managed services

Sustainability

Priorities and challenges

Hardware refresh cycles

Managed services

Sustainability

Human capital

CIO outlook for 2025

Priorities and challenges

Budget outlook

Emerging technology

Workload deployment

Data centre maintenance

Infrastructure hardware

Hardware refresh cycles

Managed services

Sustainability

Human capital

CIO outlook for 2025

Priorities and challenges

Budget outlook

Emerging technology

Workload deployment

Data centre maintenance

Infrastructure hardware

Emerging technology

Workload deployment

Data centre maintenance

Infrastructure hardware

Hardware refresh cycles

Managed services

Sustainability

Human capital

CIO outlook for 2025

Priorities and challenges

Budget outlook

Emerging technology

Workload deployment

Data centre maintenance

Infrastructure hardware

Hardware refresh cycles

Managed services

Sustainability

Human capital

CIO outlook for 2025

Priorities and challenges

Budget outlook

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Focusing on workload distribution

The distribution of IT environments shows only incremental shifts to workloads over time. On-prem data centres continue to play a significant role for most organisations.

45%

On-prem data centre

18%

Hosted private cloud

17%

Public cloud

15%

Colocation

5%

Other

What’s your strategy for 2025?

See how IT professionals are responding to challenges, directing resources and driving business value.

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