{"id":22600,"date":"2021-07-15T15:12:00","date_gmt":"2021-07-15T15:12:00","guid":{"rendered":"https:\/\/serviceexpress.com\/?p=22600"},"modified":"2024-10-09T15:19:40","modified_gmt":"2024-10-09T19:19:40","slug":"hospital-flood-case-study","status":"publish","type":"post","link":"https:\/\/serviceexpress.com\/resources\/hospital-flood-case-study\/","title":{"rendered":"Rebuilding the Data Center: Disaster Recovery After Historic Flood"},"content":{"rendered":"\n<div class=\"wp-block-columns has-margin-bottom-medium is-layout-flex wp-container-core-columns-is-layout-76180720 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" id=\"disaster-recovery-response-needed-to-restore-hospital-s-mission-critical-systems\">Disaster recovery response needed to restore hospital\u2019s mission-critical systems<\/h2>\n\n\n\n<p class=\"has-margin-bottom-xsmall wp-block-paragraph\">A turbulent summer storm brought heavy rainfall that overflowed an upstream creek area causing a devastating flash flood to rush through the center of town. The flood damaged more than 70 homes and businesses, including the Midwestern hospital.<br><br>The disaster disrupted critical functions for the pharmacy, food services, laboratory and more. Upon learning there were over six inches of water in the hospital\u2019s large-scale data center, the Vice President and Chief Information Officer began contacting IT partners to work on disaster recovery efforts.<br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"530\" height=\"360\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2022\/05\/helthcare-workers-meeting-1.jpg\" alt=\"An image of a group of doctors and medical professionals congregated together conversing\" class=\"wp-image-32136 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 530px; --smush-placeholder-aspect-ratio: 530\/360;\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-margin-bottom-medium has-light-blue-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" id=\"service-express-team-builds-over-25-servers-in-three-days\">Service Express team builds over 25 servers in three days<\/h2>\n\n\n\n<p class=\"has-margin-bottom-xsmall wp-block-paragraph\">When Service Express received the call, the hardware and service teams immediately created an emergency response plan and raced to help. A group of ten technical engineers were quickly assembled and worked around the clock to prepare over 25 servers within three days. Speed was even more critical as the hospital had not moved their redundant storage and servers to their newly established data center, resulting in what was a total loss. On day four, the service team drove the completed servers on location to install and restore the hospital\u2019s core IS system and other mission-critical applications.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-margin-bottom-medium is-layout-flex wp-container-core-columns-is-layout-76180720 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" id=\"hospital-fully-opens-to-the-public-five-months-later\">Hospital fully opens to the public five months later<\/h2>\n\n\n\n<p class=\"has-margin-bottom-xsmall wp-block-paragraph\">The disaster prompted the hospital to close for the first time in 90 years and resulted in more than $180 million in damages. A mobile ER from North Carolina provided patient care for the community immediately after the water receded. Two months later, the hospital reopened its emergency room services to the public. Cleaning and rehabbing the entire facility continued and in less than five months after the historic flood, the hospital opened its doors once again. Service Express continues maintaining the hospital\u2019s equipment and providing its IT department with consultative, user-friendly service.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"530\" height=\"360\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2022\/05\/helthcare-meeting-employees.jpg\" alt=\"An image of two males in suits talking with a male doctor in a white lab coat and a female nurse in scrubs \" class=\"wp-image-32138 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 530px; --smush-placeholder-aspect-ratio: 530\/360;\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-margin-bottom-zero has-light-blue-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group has-block-width-medium is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center has-navy-color has-text-color\" id=\"five-basics-for-disaster-preparation-business-continuity-in-the-data-center\">Five Basics for Disaster Preparation &amp; Business Continuity in the Data Center<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-ef262377 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/resources\/5-basics-disaster-recovery-preparation\/\">Read Here<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When Service Express received the call from a Midwest hospital&#8217;s data center that had been flooded, the hardware and service teams immediately created an emergency response plan and raced to help. A group of ten technical engineers were quickly assembled and worked around the clock to prepare over 25 servers within three days. <\/p>\n","protected":false},"author":32,"featured_media":77136,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"freeform":false,"hero_image_id":32861,"show_author":false,"table_of_contents":[],"footnotes":""},"categories":[727],"tags":[],"resource":[570],"class_list":["post-22600","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-disaster-recovery","resource-case-studies"],"featured_image_src":"https:\/\/serviceexpress.com\/wp-content\/uploads\/2024\/08\/Rebuilding-the-Data-Centre-Disaster-Recovery-After-Historic-Flood_Meta-Image.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rebuilding the Data Center: Disaster Recovery After Historic Flood | Service Express<\/title>\n<meta name=\"description\" content=\"Rebuilding the Data Center: Disaster Recovery After Historic Flood with Service Express\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/serviceexpress.com\/resources\/hospital-flood-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rebuilding the Data Center: Disaster Recovery After Historic Flood | Service Express\" \/>\n<meta property=\"og:description\" content=\"When Service Express received the call from a Midwest hospital&#039;s data center that had been flooded, the hardware and service teams immediately created an emergency response plan and raced to help. A group of ten technical engineers were quickly assembled and worked around the clock to prepare over 25 servers within three days.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/serviceexpress.com\/resources\/hospital-flood-case-study\/\" \/>\n<meta property=\"og:site_name\" content=\"Service Express\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/weareserviceexpress\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-15T15:12:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-09T19:19:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2024\/08\/Rebuilding-the-Data-Centre-Disaster-Recovery-After-Historic-Flood_Meta-Image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jackie 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