{"id":34233,"date":"2022-08-22T08:00:00","date_gmt":"2022-08-22T12:00:00","guid":{"rendered":"https:\/\/serviceexpress.com\/?p=34233"},"modified":"2024-10-09T15:17:31","modified_gmt":"2024-10-09T19:17:31","slug":"infrastructure-business-resilience-case-study","status":"publish","type":"post","link":"https:\/\/serviceexpress.com\/resources\/infrastructure-business-resilience-case-study\/","title":{"rendered":"Recovery Point improves customer experiences with the power of data-driven insights and comprehensive support"},"content":{"rendered":"\n<div class=\"wp-block-columns has-margin-bottom-medium is-layout-flex wp-container-core-columns-is-layout-76180720 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"has-margin-bottom-xsmall wp-block-paragraph\">IT infrastructure and business resilience provider, Recovery Point, supports its customers with a wide variety of services, including cloud, disaster recovery, security, hosting, colocation and more. In 2020, Recovery Point began its search for partners to help transform and scale its existing data centers. <\/p>\n\n\n\n<p class=\"has-margin-bottom-xsmall wp-block-paragraph\"><strong>The company partnered with Service Express to focus on maintaining equipment performance, extending hardware lifecycles and eliminating unnecessary downtime to meet customer demands.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a result, Recovery Point reduces performance risks for its customers to protect productivity, revenue and reputation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-royal-color has-text-color has-large-font-size\" id=\"h-redirect-resources-to-deliver-on-customer-promises\">Redirect resources to deliver on customer promises<\/h2>\n\n\n\n<p class=\"has-margin-bottom-xsmall wp-block-paragraph\">As a cloud solutions provider, Recovery Point implements routine hardware upgrades and refreshes to meet customer performance, governance and security requirements. <\/p>\n\n\n\n<p class=\"has-margin-bottom-xsmall wp-block-paragraph\">Organizing hardware refreshes for large quantities of equipment is an ongoing challenge. Service Express partners with Recovery Point\u2019s infrastructure team to optimize the process by identifying which hardware to refresh or maintain using third-party maintenance.<\/p>\n\n\n\n<p class=\"has-margin-bottom-zero wp-block-paragraph\">Service Express\u2019 recommendations, based on findings from inventory analysis, equipment insights and reliability data, strengthen Recovery Point\u2019s immediate and long-term infrastructure strategy. As a result, the company redirects time, resources and budget dollars from planning unnecessary hardware refreshes to improving customer experiences.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"530\" height=\"360\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2022\/08\/large-data-center-door.jpg\" alt=\"Wide shot of a pristine-looking data center with servers lining the tiled walkway and a door at the end of the room.\" class=\"wp-image-34256 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 530px; --smush-placeholder-aspect-ratio: 530\/360;\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n<div class=\"carousel-block wp-block-serviceexpress-carousel\">\n\t<div class=\"carousel-block__container\">\n\t\t<div class=\"\">\n\t\t\t\n<div class=\"carousel-block__slide wp-block-serviceexpress-carousel-slide\">\n\t<div class=\"carousel-block__slide-wrap\">\n\t\t\n\t\t<div class=\"carousel-block__content\">\n\t\t\t<div class=\"carousel-block__content-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"carousel-block__text \">\n\t\t\t\t\t\t\u201cThe Service Express team does a great job of understanding what we\u2019re trying to accomplish and spends a lot of time poring through reliability data upfront to ensure we\u2019re making an educated decision when it comes to our equipment strategy,\u201d said <strong>Rob Carter, Chief Operating Officer at Recovery Point.<\/strong> \u201cWorking with Service Express gives us the flexibility to extend the life of equipment on the floor, rather than buying brand new equipment.\u201d\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\n\n\n<div class=\"wp-block-columns has-margin-bottom-medium is-layout-flex wp-container-core-columns-is-layout-76180720 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<h2 class=\"wp-block-heading has-royal-color has-text-color has-large-font-size\" id=\"h-decrease-time-spent-managing-maintenance-with-proactive-support\">Decrease time spent managing maintenance with proactive support<\/h2>\n\n\n\n<p class=\"has-margin-bottom-xsmall wp-block-paragraph\">Recovery Point works tirelessly to prevent extended periods of downtime for its customers and their infrastructure. Service Express supports the effort to deliver uninterrupted service with prompt onsite response times and multivendor technical expertise. Service Express maintains an average 91.5% first-trip repair rate and an average 90-minute repair time for Recovery Point.<\/p>\n\n\n\n<p class=\"has-margin-bottom-xsmall wp-block-paragraph\">ExpressConnect\u00ae Monitoring automates hardware support for over 82% of the company\u2019s equipment. When a hardware failure is detected, an alert is sent, and a service ticket is automatically placed \u2013 reducing the time spent requesting and following up on support. With prompt and proactive service, the Recovery Point team encounters fewer disruptions and enjoys greater reliability in their day-to-day operations.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image aligncenter size-full has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2022\/05\/data-center-maintenance-service.svg\" alt=\"Data Center Maintenance Icon\" class=\"wp-image-32801 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>91.5%<\/strong> first-trip repair rate<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2022\/05\/managed-services.svg\" alt=\"Managed Services Icon\" class=\"wp-image-32809 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>90<\/strong>-minute repair time<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2022\/05\/expressconnect-technology-service.svg\" alt=\"ExpressConnect\u00ae Icon\" class=\"wp-image-32803 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>82%<\/strong> of Recovery Point\u2019s equipment <br>utilizes ExpressConnect\u00ae Monitoring<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-margin-bottom-zero is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-royal-color has-text-color has-large-font-size\" id=\"h-forecast-future-initiatives-amp-resources\">Forecast future initiatives &amp; resources<\/h2>\n\n\n\n<p class=\"has-margin-bottom-xsmall wp-block-paragraph\">Recovery Point and Service Express continue building their partnership to optimize data center support. The two companies work closely together as Recovery Point leverages the advantages Service Express offers, including infrastructure expertise, data-driven insights, incident management, performance monitoring and more.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Infrastructure &#038; business resilience firm, Recovery Point, partnered with Service Express to transform and scale its data centers.<\/p>\n","protected":false},"author":32,"featured_media":77137,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"freeform":false,"hero_image_id":34236,"show_author":false,"table_of_contents":[],"footnotes":""},"categories":[729,737],"tags":[],"resource":[570],"class_list":["post-34233","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hardware","category-third-party-maintenance","resource-case-studies"],"featured_image_src":"https:\/\/serviceexpress.com\/wp-content\/uploads\/2024\/08\/Recovery-Point-improves-customer-experiences-with-the-power-of-data-driven-insights-and-comprehensive-support_Meta-Image.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Recovery Point Improves Customer Experiences with Comprehensive 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